Giving growing complacence on the part of airline operators over delay of passengers’ luggage, the Nigeria Civil Aviation Authority, NCAA, has imposed fines of $170 and N10,000 on foreign and local airlines in the nation’s airports.
NCAA disclosed that it is taking the tough measures against the airlines as a first measure to guide against the delay of passengers’ luggage.
Recall that in October in Abuja, the NCAA stated that passengers could claim up to $1,000 for missing luggage on domestic flights. This is as well as $1,288 Special Drawing Rights for international flights.
Making this disclosure This was disclosed by the Director of Public Affairs’ and Consumer Protection, Michael Achimugu on Monday.
Achimugu stated this during a roadshow organized by NCAA at the Lagos Airport. The event was to sensitize passengers who will be travelling during the yuletide.
The Director assured that the regulatory agency would implement the sanctions against any erring airline to the latter.
He, however, regretted that for a very long time, most of the air travelers were unaware of their rights. As a result, the airlines continue to violate them.
Achimugu explained that with the roadshow, the travelling public would be more aware of their rights in the NCAA acts. They will also be made to know the appropriate quarters to complain to.
“For way too long, Nigerians have been claiming not to know about the existence and the duties of the NCAA. Our duty, which is what we owe Nigerians, is to bring awareness to the industry. The passengers need to become more aware of their rights so that airlines will not continue to cheat them.
“The little things about the regulations that the passengers need to know. For instance, if you arrive at an airport and your luggage didn’t arrive with you, most passengers do not know that they have a right to demand compensation from the airlines.
“If it is a domestic flight, you can walk to the airline’s counter to demand for your N10,000. That is for not bringing your bag with you. For international flights, it is $170.
“A lot of passengers do not know this thing. But today, we are bringing an end to that circle of ignorance. We are bringing the regulations to Nigerians in an exciting manner,” Achimugu said.
The Director also called on the passengers’ attention to the newly launched NCAA website. He stressed that the portal has made passengers more aware. Thereby, causing a spike in the number of complaints from passengers.
He added that the portal had also put the airlines on their toes.
According to the Director, apart from Lagos, the roadshow and stakeholders’ summit would also occur in Abuja and Port Harcourt Airports.
PUNCH reports that excerpt of an executive summary obtained by the media showed that Air France had the highest number of missing baggage. The airline has a total 2,075 cases among foreign carriers flying into Nigeria.
This was followed by KLM with 1,938; Egypt Air, 1,850; Royal Air Maroc, 1,745, British Airways, 1,428; Lufthansa, 1,535; Kenya Airways with 1,346; and Delta Airlines, 1,101.
Others include Qatar Airways, 980; Ethiopian Airlines, 545; Air Cote d’Ivoire, 424; RwandAir, 365; Asky, 290, and South African Airways, 77. Air Peace, 49; Africa World Airlines, 35; Taag Angola, 31; and the Middle East with only five missing luggage.
The summary from NCAA further indicated that no fewer than 19,274 passengers’ luggage, across all airlines – foreign and local were declared delayed/missing in the first half of 2024.
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